Sprint continues exceptional customer service
Posted on Jul 09, 2007 - 9:56am by Porter Corn in Lifestyle
We’ve all had problems with our cell service providers at one time or the other, and usually the problems are amicably resolved.
Sprint however, has a history of questionable customer service and almost monthly discrepancy with their billing. And Sprint, because of the walkie talkie function of their phones are very popular with truckers.
However, Sprint is now fighting back against consumers. For customers who call Sprint CSR on a regular basis, they’ve reportedly been receiving this letter.
“Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.
Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007.”
Wouldn’t it be better to try and solve the continued problems rather than making them go away by canceling customers accounts? I think it would.
I think I’ll call Sprint now and see if they will cancel me seeing as how they cannot explain the $1072.00 billing they sent me last month.
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Because of their poor (for lack of a better word) customer service Sprint is the only cellular company to have ever experienced a continuing net loss of subscribers.
Not to mention you cant get an iPhone on sprint! Any truckers know anyone with one of these?
I’d wait until the second or third generation of iPhone before purchasing one. Word is that there will be one for $300.00 available by the end of the year.
I’d like to have one but I don’t care for AT&T nor Cingular because of past problems
Well, all I can say is “Sprint Sucks”… I hate Sprint, they are horrible, a terrible company, and I hope they bite it. I left AT&T wireless back in 2001 for their “crappy” service. Had it until about 2 years ago, and during that time, I absolutely hated it. I always thought it would get better, but never did. I was always calling them because they screwed something up on my bill, and I was always getting overcharged, never undercharged. I would have full “bars” on my phone, and it wouldn’t ring, all of a sudden it would tell me I had voicemail, and my friends would ask why I would never answer, it is because the phone would never ring! And it didn’t matter the make on it, I had a few different ones. Their service is horrible, and I will never say anything good about them. I hope you go under Sprint.
I now have T-Mobile, and I love T-Mobile. They run on a GSM network, unlike sprint that runs on a CDMA network. T-Mobile shares towers with Cingular (AT&T). They have great phones available, the service is great from the engineers to the customer service people I have talked to.
On the subject of the iPhone, don’t wast your money. You will never see that phone on Sprint. Apple came to T-Mobile first asking about doing an exclusive deal with them, but Apple wanted revenue sharing, and T-Mobile laughed at them and Verizon did the same.
Why would I give a company part of my service money for their phone to be on my network? Doesn’t make a whole lot of sense to me.
If you want an ipod, go buy one, I would rather have a blackberry than an iPhone. I want a phone that gets a good signal, and I can talk on, I’m not worried about it playing music or checking my email.
But getting back to the subject at hand, Sprint, you suck. I hate your company, I hate the people that work for your company, and you’re a lousy service provider.
People who have Sprint should be glad their getting rid of you. Their saving you the hassle. Get a real cellular/mobile phone company, because Sprint is not that.